Finding the right contact

The directory brings together the contact details of the focal points of the sixty-seven Member States. It is accessible from the member area and makes it possible to quickly reach the competent administration of another country.
To access it, log in to your account. The role of each focal point is described separately.
The focal point directory in figures
Source: Member States Relations Directorate.
What the directory contains
Each record gives the name of the country, the title of the designated department, generally "Heritage Directorate – country", the contact details of the titular holder and the deputy, the working languages and the date of the last update.



How to access it
The directory is reserved for authenticated users of the member area: officials of Member States, focal points, national experts. This access protects personal contact data.
After logging in, open the "Directory" menu: a search engine lets you filter by country, region or function.
Searching effectively
The search engine accepts the name of a country, a city or a department. Results can be sorted by region or in alphabetical order, and exported for internal use.
For urgent requests, in particular theft alerts, use the channel indicated on the record, which specifies any on-call arrangement.
Rules of use
The contact details are intended for professional exchanges with the Organisation and between Member States. They may not be published, sold or used for commercial purposes.
Any misuse may lead to suspension of the account concerned, after a warning.
Content of a record
| Section | Content | Visibility |
|---|---|---|
| Department | Heritage Directorate – country | Logged-in members |
| Titular holder | Name, function, e-mail | Logged-in members |
| Alternate | Name, function, e-mail | Logged-in members |
| Languages | Working languages | Logged-in members |
Milestones
- Creation
Online directory.
- Enhanced record
Addition of the deputy.
- Search by region
New search engine.
- 67 profiles
All States covered.
Restricted access



Directory or country profile

Directory
People and departments- Focal point contact details
- Members only
- Annual update
To get in touch.

Country profile
National data- Legal framework
- Market figures
- Contacts
To understand.
Using the directory
- Log in
Access the member area.
- Open
The Directory menu.
- Filter
By country or region.
- Contact
The titular holder or the deputy.
- Correct
Report an error.
Good practices
A customs officer

« In a few clicks, I found my counterpart and we coordinated the seizure the same day. »
Vocabulary
- Profile
- Individual record of a focal point.
- Authentication
- Verification of the user's identity.
- Titular holder
- Designated officer.
- Export
- Download of the results.
Updates and corrections
Each focal point is responsible for the accuracy of its record. An online form allows a correction to be proposed, validated by the Member States Relations Directorate within five working days (indicative).
An overall review takes place every year before the plenary meeting.
Frequently Asked Questions
Is the directory public?
No, it is reserved for logged-in members.
Who corrects the data?
The focal point, with validation by the Directorate.
Can the list be exported?
Yes, for internal use.
Where is the member account?
See Login.
Useful Documents
Contacts

Log in
Image credits (17)
- Portrait of a Woman, Gerard ter Borch (c. 1665) — Cleveland Museum of Art, CC0 1.0
- Nuova pianta di Roma data in luce da Giambattista Nolli l’anno MDCCXLVII, known as La Pianta Grande di Roma, Giovanni Battista Nolli (1748) — Cleveland Museum of Art, CC0 1.0
- Portraits of the Qianlong Emperor and His Twelve Consorts, Giuseppe Castiglione (1736–70s) — Cleveland Museum of Art, CC0 1.0
- The Dance at the Court of Herod, Israhel van Meckenem (c. 1500) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Man, Possibly Sir Soulden Lawrence, John I Smart (1770) — Cleveland Museum of Art, CC0 1.0
- Figure (iginga) (probably 1800s) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Woman, John I Smart (c. 1772) — Cleveland Museum of Art, CC0 1.0
- Zulaykha in her palace and as an old woman with Joseph, from a Panj Ganj (Five Treasures) of Abd al-Rahman Jami (Persian, 1414–1492); verso , Mushfiq (Text copied by Sultan-Ali Mashhadi (Pers) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Woman, Agnolo Bronzino (c. 1550) — Cleveland Museum of Art, CC0 1.0
- Deity Plaque (c. 300–600 CE) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Woman, Giovanni Domenico Tiepolo (1762–70) — Cleveland Museum of Art, CC0 1.0
- Small Mosque in the Kaiserbagh, Felice A. Beato (1858) — Cleveland Museum of Art, CC0 1.0
- View of Venice, Jacopo de' Barbari (1500) — Cleveland Museum of Art, CC0 1.0
- Nuova pianta di Roma data in luce da Giambattista Nolli l’anno MDCCXLVII, known as La Pianta Grande di Roma, Giovanni Battista Nolli (1748) — Cleveland Museum of Art, CC0 1.0
- Portrait of John VIII Palaoelogus, Emperor of Constantinople, 1424-1428 (reverse), Pisanello (c. 1438–1439) — Cleveland Museum of Art, CC0 1.0
- Coronation of the Virgin, Christoffel Jegher (1632–36) — Cleveland Museum of Art, CC0 1.0
- Scenes from Essays in Idleness, Matsumura Goshun (late 1700s–early 1800s) — Cleveland Museum of Art, CC0 1.0
Cleveland Museum of Art · CC0 1.0
National Focal PointsA designated contact in each Member State: the directory, the role and the annual plenary meetings.›
Role of the focal pointThe four missions of the national focal point: relay, coordinate, represent and keep its State's data up to date.›
Login to the member areaThe online login module: credentials, two-factor authentication, first access and forgotten password.›
User supportSupport, answers to frequently asked questions, troubleshooting procedures and member area support contacts.›