Enrolment

Check the programme chosen, the prerequisites, the dates, the place and the language. If you need a scholarship, submit your application at the same time. If your employer funds the training, ask them for a letter of sponsorship.

An adviser is available to guide you and answer your questions.

You receive an acknowledgement with your file number. Certification programmes are subject to selection; you are informed of the decision within fifteen days. Short courses are confirmed immediately, subject to places available.

Before the session, you receive the summons, the detailed programme, practical instructions and access to the platform.

Administrations and companies can enrol several people at once, via a spreadsheet to complete or an organisation account. They benefit from a sliding-scale rate from five participants and single invoicing.

National focal points of Member States have dedicated access to nominate their officers.

An enrolment can be cancelled free of charge up to thirty days before the start. Between thirty and ten days, fifteen per cent of the fees are withheld. Less than ten days before, the full amount is due, except in cases of force majeure. A postponement is possible once, at no cost, to a later session.

If the Academy cancels the session, refund is in full or postponement immediate.

A reception service answers Monday to Friday by email and telephone, in three languages. An online help centre details each step. For people with disabilities, a dedicated adviser arranges accommodations.

Technical problems are resolved within twenty-four hours.

The Academy's reception service answers practical questions Monday to Friday, in French, English and Spanish, and can direct each visitor to the programme, scholarship or free resource that fits their situation. A guidance counsellor also offers a thirty-minute individual meeting, by appointment, to build a realistic training pathway.

Trainees' feedback is valuable: each session gives rise to a questionnaire, and the most useful suggestions are examined each quarter by the teaching committee. Do not hesitate to write to report a difficulty, propose a subject or tell us what the training has changed in your practice.