Cleveland Museum of Art · CC0 1.0Pages in this section
Contact the General SecretariatAddress, email, telephone and services of the General Secretariat at the Paris headquarters.›
Regional officesContact details and areas of responsibility of the Geneva, New York, Singapore and Nairobi offices.›
Online contact formUse the contact module: reasons, attachments, acknowledgement of receipt and response times.›
Finding the right contact
To reach the Organization, three routes are open to you: the General Secretariat in Paris, the regional office for your area, or the online form, which routes your message to the competent service.
Three pages detail these routes: General Secretariat, regional offices and online form.
Contact us in figures
Source: OIMAP General Secretariat.
Three routes
Choosing your contact route
For a general or institutional question, write to the General Secretariat. For a request related to a region, contact the competent office, which knows the local administrations. For a Desk case, follow-up is done online.
If in doubt, use the form: it includes a list of reasons that directs your message to the right service.
Urgent cases
A theft or loss of a work must be reported without delay: the report is free of charge and handled within 24 hours, with the alert circulated to customs, police forces and approved auction houses.
For a report, prefer the online form, which keeps a dated record of your action. Avoid messages that do not mention the work concerned.
Press, partners, applications
Journalists should contact the press office, reachable at presse@oimap.example. Organizations wishing to cooperate write to the General Secretariat, which forwards to the Cooperation Directorate. Applications follow the procedure in the Careers section.
Each category of request has an indicative response time, specified in the detail pages.
Languages and opening hours
You may write in French, English or Spanish: these are the three official languages. Replies are written in the language of the message, as far as possible.
The sites are open Monday to Friday, from 9 a.m. to 5 p.m., local time. Visits in person are by prior appointment.
Main contact details
| Site | Area | |
|---|---|---|
| Paris — Headquarters | World, institutions | secretariat@oimap.example |
| Geneva | UN, WTO, Middle East | geneve@oimap.example |
| New York | The Americas | newyork@oimap.example |
| Singapore | Asia-Pacific | singapour@oimap.example |
| Nairobi | Africa | nairobi@oimap.example |
Milestones
- Your message
Sent by email or form.
- Acknowledgement of receipt
Tracking number (indicative).
- Reply
Reply from a service (indicative).
- Follow-up
Contact of the directorate concerned.
Email or form
Direct email
Quick for regular users- Address of the service
- Limited attachments
- No automatic tracking
For a simple exchange.
Online form
Routed by reason- Routing to the right service
- Acknowledgement of receipt
- Traceability
For a formal request.
Send a request
- Choose the site
According to region or subject.
- Write
Clear subject, context, documents.
- Send
By email or form.
- Receive the acknowledgement
Within two working days.
- Track
The service's reply.
An effective message
A user
« I received a reply from the regional office in my language, quoting my file reference: this is what one expects from an institution. »
Glossary
- Acknowledgement of receipt
- Message confirming that the request has been registered.
- Regional office
- Site responsible for a geographical area.
- Routing
- Directing of the request to the competent service.
- Report
- Report of a theft, loss or forgery.
What we do not do
The Organization does not respond to requests for private appraisal of a work by simple email: certification goes through the Desk. Nor does it give individual legal advice.
It never asks for passwords or bank details by email. Be wary of any message to that effect.
Frequently asked questions
Can I come without an appointment?
No, visits are by appointment.
Which office should I choose?
The one for your region; otherwise, the headquarters.
Where do I report a forgery?
Through the form.
Where can I track my case?
On the Track a case page.
Useful documents
Contacts
Related pages
Contact the General SecretariatAddress, email, telephone and services of the General Secretariat at the Paris headquarters.›
Regional officesContact details and areas of responsibility of the Geneva, New York, Singapore and Nairobi offices.›
Online contact formUse the contact module: reasons, attachments, acknowledgement of receipt and response times.›
General SecretariatOIMAP's administration: a Secretary-General, nine directorates and about 410 staff.›
Open the form
Image credits (23)
- Roman Ruins, Villa Pamfili, Hubert Robert (1774) — Cleveland Museum of Art, CC0 1.0
- The Old Market, Cleveland, Frank Wilcox (1920) — Cleveland Museum of Art, CC0 1.0
- The Apotheosis of Romulus: Design for a Ceiling, Domenico Maria Canuti (c. 1675–76) — Cleveland Museum of Art, CC0 1.0
- The Doge's Palace, Venice, Richard Parkes Bonington (1826) — Cleveland Museum of Art, CC0 1.0
- Leaf from a Psalter and Prayerbook: Calendar Page with Labors (recto) and Calendar Page with Peasant (verso) (c. 1524) — Cleveland Museum of Art, CC0 1.0
- Temple of Ramesses II, Abu Simbel, Antonio Beato (c. 1860s) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Man, Louis Lafitte (1793) — The Metropolitan Museum of Art, CC0 1.0
- Eighteen Views of Rome: The Piazza Farnese (recto); Cartouche (verso), Lievin Cruyl (1664) — Cleveland Museum of Art, CC0 1.0
- St. Catherine of Siena and the Beggar, Giovanni di Paolo (1460s) — Cleveland Museum of Art, CC0 1.0
- A Palace with an Arched Bridge (A Roman Villa), Hubert Robert (1760) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Woman, Corneille de Lyon (c. 1540) — Cleveland Museum of Art, CC0 1.0
- Architectural Conference (c. 1622) — Cleveland Museum of Art, CC0 1.0
- Leaf from a Missal: The Crucifixion (recto) and Text (verso) (c. 1330–40) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Woman, Gerard ter Borch (c. 1665) — Cleveland Museum of Art, CC0 1.0
- Eighteen Views of Rome: The Piazza Farnese (recto), Lievin Cruyl (1664) — Cleveland Museum of Art, CC0 1.0
- Miniature from a Manuscript of the Apocalypse: The War in Heaven (c. 1295) — Cleveland Museum of Art, CC0 1.0
- Portraits of the Qianlong Emperor and His Twelve Consorts, Giuseppe Castiglione (1736–70s) — Cleveland Museum of Art, CC0 1.0
- Temple of Athene Nike. Venus Victrix—Wingless Victory, Dimitrios Constantin (c. 1850s–60s) — Cleveland Museum of Art, CC0 1.0
- A Manuscript of Five Sections of a Qur'an (18th century) — The Metropolitan Museum of Art, CC0 1.0
- Qur'an Manuscript Folio (recto; verso); Left side of Bifolio (800s) — Cleveland Museum of Art, CC0 1.0
- Illuminated Opening Page Titled Laila and Majnun from a Khamsa (Quintet) of Nizami of Ganja, Ja'far Baisunghuri (835 AH/1431–32 CE) — The Metropolitan Museum of Art, CC0 1.0
- Portrait of Sandford Peacocke, William Wood (1801) — Cleveland Museum of Art, CC0 1.0
- Capriccio: A Palace with a Courtyard by the Lagoon, Antonio Canaletto (c. 1750–55) — Cleveland Museum of Art, CC0 1.0