Learning platform

The catalogue lets you search by theme, level, profession, language, duration and price. Each course has a page: objectives, programme, prerequisites, tutor, duration, participants' reviews. Recommended pathways guide beginners.

A free placement test helps in choosing one's level.

The dashboard shows courses in progress, progress made, quizzes passed, certificates obtained and upcoming deadlines. Email and mobile reminders help keep the pace. Progress statistics are visible only to the learner and their tutor.

Employers who fund the training can receive, with the learner's agreement, a progress report.

Each course has a moderated forum where learners ask their questions. The tutor replies within forty-eight hours. Study groups allow people to meet by region. Rules of courtesy, recalled at enrolment, guarantee respectful exchanges.

Inappropriate messages are deleted and may lead to exclusion.

Connections are encrypted, authentication can be strengthened by a second factor and inactive sessions are closed automatically. Progress data is shared with no one without agreement. A learner can export or delete their data at any time.

The platform complies with data protection rules and publishes an annual security report.

A help centre lists answers to common questions. Human support can be reached Monday to Saturday, by email and messaging, in French, English and Spanish. Technical problems are handled within twenty-four hours.

A compatibility test checks the computer and connection before the first course.

The Academy's reception service answers practical questions Monday to Friday, in French, English and Spanish, and can direct each visitor to the programme, scholarship or free resource that fits their situation. A guidance counsellor also offers a thirty-minute individual meeting, by appointment, to build a realistic training pathway.

Trainees' feedback is valuable: each session gives rise to a questionnaire, and the most useful suggestions are examined each quarter by the teaching committee. Do not hesitate to write to report a difficulty, propose a subject or tell us what the training has changed in your practice.