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24 October 2026 · Updated at 07:47 GMT FR EN ES Member area Log in
Certification

Follow a case

Statuses, expert messages, additional documents, retrieval of documents: following a certification case online.

Updated : October 28, 2026· 3 min read

Knowing where your case stands, at any time

The Shepherd, Paulus Potter (1644)
The Shepherd, Paulus Potter (1644)

Each case is followed online from your area. You see the status, the current step, the expected date of the decision and the expert's messages.

A message alerts you at every change of status; you can reply, add a document or request a progress report without leaving the page.

Follow-up also works for representatives: a gallery sees the cases it has submitted, the owner sees those that concern them.

  • Status
  • Messages
  • Additional documents
  • Retrieval

Follow-up in figures

7statuses
48 hrecommended reply time
15 daysfor additional documents
30 daysfor a review

The statuses and what they require

Seven statuses
StatusMeaningYour action
ReceivedCase registeredNone
AdmissibilityChecking of documentsNone
Additional documents requestedA document is missingReply within 15 days
Expert appointedExpert assignedChallenge possible within 5 days
Analyses in progressExaminations and laboratoryMake the work available
Committee opinionDecision being preparedNone
Issued or RefusedDecision givenRetrieval or review

Using the follow-up

  1. Log in

    Access the Desk with two-factor authentication.

  2. Open the case

    Selection by number or from the dashboard.

  3. Read the status

    Current step and expected date.

  4. Reply

    Message, additional document, examination slot.

  5. Retrieve

    Download of the certificate and the closing summary.

Seal with Two Qilin Playing (1849)
Seal with Two Qilin Playing (1849)
Interior Drawer for Cabinet, André-Charles Boulle (c. 1690)
Interior Drawer for Cabinet, André-Charles Boulle (c. 1690)
Fish or Seal Club (X’ús’) (late 1800s–early 1900s)
Fish or Seal Club (X’ús’) (late 1800s–early 1900s)

Additional documents: a deadline to respect

Online follow-up or through the Secretariat

Fragment of a belt (hizam) (1800s)

Online

Real time
  • Statuses and messages
  • Additions in one click
  • Complete history

For most exchanges.

Teapot with Landscape and Imperial Poem, Chen Hanwen (1762–95)

Through the Secretariat

On request
  • Written progress report within 3 days
  • Discussion with an adviser
  • Reply to complex cases

For particular situations.

Reasons for contacting the Secretariat in 2024

Request for additional documents40%
Decision date28%
Invoicing17%
Challenge8%
Others7%

Source: Certification Department (indicative).

Automatic notifications

  1. Acknowledgement of receipt

    Number and summary.

  2. Admissibility

    Admissibility decision.

  3. Expert appointed

    Identity and specialty.

  4. Decision

    Issuance or reasoned refusal.

  5. Summary

    Complete case downloadable.

Case study: an urgent addition

A reply within 48 hours

Situation

The expert asks for a missing succession deed.

Actions
  1. Notification by email and in the area.
  2. Upload of the document the next day.
  3. Automatic resumption of the timeframe.
Outcome

The case resumes its course without losing time.

The expert's messages

The expert may write to you to agree an examination slot, ask for a document or flag a difficulty. Their messages appear in the case thread; you will never receive a payment request through this channel.

Any request outside the scope of the Desk (payment off the platform, handing a sum to the expert) must be reported immediately to the Secretariat: it is contrary to the code of ethics.

Winding Yarn (Interior of a Nantucket Kitchen), Eastman Johnson (1872)
Winding Yarn (Interior of a Nantucket Kitchen), Eastman Johnson (1872)
Document Box (Ryōshibako) with Chrysanthemum and Plum (lid) (late 1800s-early 1900s)
Document Box (Ryōshibako) with Chrysanthemum and Plum (lid) (late 1800s-early 1900s)
Altarpiece with Relics - God the Father, Joseph Matthias Götz (1735–40)
Altarpiece with Relics - God the Father, Joseph Matthias Götz (1735–40)

Good follow-up habits

A commitment to transparency

Seal of Doge Michele Steno (reverse) (1400–1409)
« A case that moves forward must be a case that can be seen. »
Certification Department, OIMAP

Vocabulary of follow-up

Status
Progress status of a case.
Addition
Document or clarification requested from the applicant.
Challenge
Request to replace the expert.
Review
New examination at the applicant's request.

Frequently asked questions

I no longer have my case number.

It appears on the summary and in your area, under “My cases”.

Can I give access to a third party?

Yes, by adding a user with read access.

How long does my case remain consultable?

For the whole life of the work in the Registry.

How do I challenge a decision?

By a request for review within 30 days, then before the Arbitral Tribunal.

Useful documents

Desk assistance

Pair of Drawings: Sketch of the Labyrinth of the Villa Pisani and Piazza San Marco with Doges' Palace, Francesco Guardi (1773–1778(?))
Pair of Drawings: Sketch of the Labyrinth of the Villa Pisani and Piazza San Marco with Doges' Palace, Francesco Guardi (1773–1778(?))
Certification DepartmentParis — Headquarters+33 1 00 00 00 00certification@oimap.exampleMonday to Friday, 9 a.m. – 5 p.m.

Verify a certificate received

Bowl with Chrysanthemums, Seifū Yohei IV (1914–46)

Have you received a certificate? Check it before use.

Verify a certificate
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