Request a quotation

It has seven headings: the organisation, the contact, the audience (roles, number), the objectives, the language, the place and schedule, the indicative budget. It lets you attach a specification or a description of the context. No sensitive information is requested at this stage.

A draft is saved automatically and can be completed later.

The quotation sets out the training objectives, the detailed programme, the duration, the number of trainers, the place, the schedule, the materials, the evaluation system, the financial terms and the cancellation terms. A timeline specifies the design stages.

It distinguishes teaching fees, travel costs and logistics costs.

A thirty per cent deposit is requested on signature, the balance at the end of the training. Member States may pay on invoice at thirty days. Prices are given in euros, exclusive of any taxes; local currencies may be agreed.

Discounts are possible for multi-year programmes, developing States and approved houses.

A programme can be cancelled free of charge up to thirty days before it begins. Between thirty and ten days, the deposit is kept; less than ten days before, the full costs incurred are due. One postponement is possible at no charge.

In case of force majeure (conflict, disaster, pandemic), the programme is postponed or converted to a remote format.

A programme manager is appointed; they organise the preparation with your contact: list of participants, cases to be handled, logistics, documents. A launch meeting is held two weeks before the training.

At the end, an evaluation report is provided; a six-month follow-up measures the impact.

The Academy's reception service answers practical questions Monday to Friday, in French, English and Spanish, and can direct each visitor to the programme, scholarship or free resource that fits their situation. A guidance counsellor also offers a thirty-minute individual meeting, by appointment, to build a realistic training pathway.

Trainees' feedback is valuable: each session gives rise to a questionnaire, and the most useful suggestions are examined each quarter by the teaching committee. Do not hesitate to write to report a difficulty, propose a subject or tell us what the training has changed in your practice.