Country profile contacts

Each profile gives the State's heritage department, in the form "Heritage Department — name of country", the correspondence address, a generic e-mail address and a telephone line. It specifies the languages in which correspondence is accepted and the opening hours.

Officials' personal contact details are not published. They are reserved for logged-in members, in order to protect officials and limit abusive solicitations.

The focal point is the person designated by the State to represent its country to the Organisation. They receive circulars, transmit statistical data, relay theft alerts and prepare their State's position ahead of the General Assembly.

They are the first contact for any question of national law or procedure. When the focal point changes, the State informs the Member States Relations Directorate, which updates the profile.

Requests may also go through the competent regional office. Paris covers Europe, Geneva handles liaison with the United Nations and the WTO and covers the Middle East, New York covers the Americas, Singapore Asia-Pacific and Nairobi Africa.

Each office has a dedicated address of the form paris, geneve, newyork, singapour or nairobi followed by @oimap.example. The offices know local specificities and can quickly direct you to the right contact person.

An effective request states the State concerned, the nature of the property, the context (sale, export, return) and the deadlines. Attaching the references of the texts cited speeds up processing. For a theft report, the dedicated Desk service replies within 24 hours.

Statistical requests are addressed to the Studies Directorate, legal requests to the focal point or to legal assistance, and accession questions to the Member States Relations Directorate.

Contact information is processed in accordance with the Organisation's data protection policy. Officials may request the correction or removal of their contact details.

States are invited to check their information at each plenary meeting of the focal points. Any change may be reported at any time through the member area.