Track a case

The online module asks for the OIMAP number and, for confidential cases, the holder's email address. It displays the current status, the date of the last update and the next expected step.

The information displayed is deliberately limited. Details of the work, the owner and the appraisal are visible only after logging in to the applicant's account.

Six statuses mark the course of a case: received, admissible, awaiting additional documents, under review, under validation and issued. A case may return from validation to review if the expert requests an additional point.

The "awaiting additional documents" status suspends the timeframe. It resumes as soon as the requested documents are submitted and found to be in order.

Each change of status triggers a message to the account's email address. It states the OIMAP number, the new status and any steps to follow. Messages can also be received by several collaborators on the same professional account.

If no message is received, check the junk mail folder before contacting the Desk.

When a document is missing or illegible, the reviewer opens a specific request for additional documents. The applicant has, in principle, thirty days (indicative) to respond from their account.

After this period, the case is closed without further action, at no additional cost, and may be reopened on a reasoned request.

Once the case is issued, the certificate or licence can be downloaded as a signed PDF. It bears a QR code and the OIMAP number, which allow third parties to check it through document verification.

A paper copy may be requested by providing a postal address. It is sent in a secure envelope.