Cleveland Museum of Art · CC0 1.0Write with follow-up
The online form lets you write to the Organization without knowing the competent service. You choose a reason, write your message, attach documents if needed and receive an acknowledgement of receipt.
The contact module appears on this page. Otherwise, write to the General Secretariat or to a regional office.
Online contact form in figures
Source: OIMAP General Secretariat.
How to use the module
The module has five fields: name, email address, reason, subject and message. Choose the reason first: it determines the recipient service. Then write a clear message, giving useful references, such as an OIMAP number.
Click "Send" only once. A confirmation page is displayed, with an indicative tracking number to keep.
The reasons offered
The reasons correspond to the main services: general information, Desk case, report of a theft or loss, report of a forgery, press, partnership, application, personal data. Choosing the right reason speeds up the reply.
For a report, state the work concerned, the date of the events and the authority, if any, already informed. The report is free of charge and handled within 24 hours.
Attachments
You may attach documents in PDF or images. The total size is limited, indicatively a few megabytes. Name the files explicitly, for example "invoice-2025.pdf".
Never attach bank documents or passwords. The Organization does not ask for them through this channel.
After sending
An acknowledgement of receipt is sent to you within two working days, naming the recipient service. The reply generally follows within ten working days, indicatively, depending on the complexity of the request.
If your case is already open at the Desk, use the Track a case page instead, which gives the progress status in real time.
Form fields
| Field | Required | Advice |
|---|---|---|
| Name | Yes | First name and surname |
| Email address | Yes | Address checked regularly |
| Reason | Yes | Choose the closest one |
| Subject | Yes | One sentence |
| Message | Yes | Facts, references, expectations |
Milestones
- Completion
Choice of reason and drafting.
- Submission
Validation of the form.
- Acknowledgement
Recipient service indicated.
- Reply
Reply from the service (indicative).
Report a theft or forgery
![Bifolium from a Bible: Initial E[t factum est] with Ezekiel (c. 1290)](/images/bibliotheque/manuscrit/cma135736.webp)
Form or telephone
Online form
Written and dated- Routing
- Acknowledgement of receipt
- Attachments
For a formal request.
Telephone
Oral and immediate- Headquarters switchboard
- No written record
- Limited hours
For a simple enquiry.
Send a request
- Choose the reason
From the list.
- Write
Subject and message.
- Attach
The useful documents.
- Validate
A single click on Send.
- Keep
The tracking number.
Before sending
A user
« The form directed me to the right service from the first message, without any unnecessary exchange. »
Glossary
- Reason
- Category that directs the request.
- Acknowledgement of receipt
- Confirmation of registration.
- Tracking number
- Reference of the request.
- Report
- Report of a theft, loss or forgery.
Data protection and security
The information entered is used solely to process your request. It is kept for the time necessary, then archived or deleted according to the rules in force. The form is protected against automated submissions.
See the legal notice for details of data processing.
Frequently asked questions
Is the form secure?
Yes, it is protected against automated submissions.
May I write in English?
Yes, as well as in French and Spanish.
May I track my request?
Using the tracking number received.
Where can I verify a document?
See Verify a document.
Useful documents
Contacts
Related pages
Contact usContact details of the General Secretariat, the regional offices and the online contact form.›
Contact the General SecretariatAddress, email, telephone and services of the General Secretariat at the Paris headquarters.›
Track a caseCheck the status of a request with its OIMAP number: statuses, notifications and additional documents.›
Verify a documentCheck online the authenticity of an OIMAP certificate by its number or QR code, and report a fake.›
Back to contact
Image credits (17)
- The Doge's Palace, Venice, Richard Parkes Bonington (1826) — Cleveland Museum of Art, CC0 1.0
- Illuminated Opening Page Titled Laila and Majnun from a Khamsa (Quintet) of Nizami of Ganja, Ja'far Baisunghuri (835 AH/1431–32 CE) — The Metropolitan Museum of Art, CC0 1.0
- Architectural Conference (c. 1622) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Woman, Gerard ter Borch (c. 1665) — Cleveland Museum of Art, CC0 1.0
- The Old Market, Cleveland, Frank Wilcox (1920) — Cleveland Museum of Art, CC0 1.0
- Bifolium from a Bible: Initial E[t factum est] with Ezekiel (c. 1290) — Cleveland Museum of Art, CC0 1.0
- Capriccio: A Palace with a Courtyard by the Lagoon, Antonio Canaletto (c. 1750–55) — Cleveland Museum of Art, CC0 1.0
- Portraits of the Qianlong Emperor and His Twelve Consorts, Giuseppe Castiglione (1736–70s) — Cleveland Museum of Art, CC0 1.0
- Sketch of the Labyrinth of the Villa Pisani, Francesco Guardi (1773–1778(?)) — Cleveland Museum of Art, CC0 1.0
- A Manuscript of Five Sections of a Qur'an (18th century) — The Metropolitan Museum of Art, CC0 1.0
- Eighteen Views of Rome: The Piazza Farnese (recto), Lievin Cruyl (1664) — Cleveland Museum of Art, CC0 1.0
- Châteauvieux-sur-Suran, Antoine-Claude Ponthus-Cinier (1848) — Cleveland Museum of Art, CC0 1.0
- Roman Ruins, Villa Pamfili, Hubert Robert (1774) — Cleveland Museum of Art, CC0 1.0
- Portrait of Sandford Peacocke, William Wood (1801) — Cleveland Museum of Art, CC0 1.0
- Seal Color Box (1662–1722) — Cleveland Museum of Art, CC0 1.0
- Twilight in the Wilderness, Frederic Edwin Church (1860) — Cleveland Museum of Art, CC0 1.0
- Portrait of a Man, Possibly Sir Soulden Lawrence, John I Smart (1770) — Cleveland Museum of Art, CC0 1.0