Customs guide training

Eighteen online modules cover the basics: cultural property and trafficking, reading codes, using the sheets, consulting the BIOP, handling, seizure, reporting. Each module lasts twenty to forty minutes and ends with a quiz.

In-person workshops, of one to three days, consolidate this learning through practical exercises: opening a simulated parcel, comparison with the sheets, writing a report, role-play before a declarant. They are led by certified trainers.

An experienced officer can become a trainer after a five-day pathway, comprising teaching techniques, deeper study of the content, running exercises and evaluation. They receive a certification valid for three years, renewable.

Trainers in turn train their colleagues in their administration. This cascade system has multiplied the impact of the sessions: for each officer trained directly, three are then trained by a local trainer.

An online library brings together the materials: videos, sheets, case studies, quizzes, discussion forum. Administrations can customise it with their own content. A dashboard lets each head of department follow the progress of their teams.

Monthly webinars present what is new and answer questions. A secure forum lets officers put their questions to trainers and experts.

Each session is evaluated by the trainees, then six months later by their superiors, who say whether the skills are being applied. The figures show that trained officers report three times as many cases as the others, with a confirmation rate by experts of twenty-seven per cent.

These evaluations make it possible to adjust content and to justify funding. They are presented each year to the Assembly and published in the cooperation's report.