Appeals in case of disagreement

Each candidate may ask to see their script and the marker's comments, on site or online. The consultation is accompanied by a teacher who explains the marking criteria. It often makes it possible to understand a mark without an appeal being necessary.

The request is made on the Desk; the appointment is set within ten days.

If, after consultation, the candidate believes an error was made — an addition, a forgotten question, a misapplied criterion — they may request a review. A third marker examines the script without knowing the first mark. If the gap is greater than two points, the mark is changed.

A review cannot lower the mark by more than two points, except for a manifest error.

The appeal committee, made up of three members outside the assessment, rules on appeals concerning procedure: irregularity of the test, bias, failure to provide adjustments. It may annul the test and order a new one. Its decisions are reasoned and final.

The committee meets every month and replies within thirty days.

An independent mediator may be approached for disputes other than marking: exam conditions, relations with a trainer, refused adjustments. Their intervention is free and confidential. They propose an amicable solution.

They report each year on the disputes handled and make recommendations to management.

Candidates have the right to be informed of the marking criteria, to consult their script, to be heard and to obtain a reasoned reply. No sanction may be imposed because of an appeal made in good faith.

A guide to rights is given to each candidate at enrolment.

The Academy's reception service answers practical questions Monday to Friday, in French, English and Spanish, and can direct each visitor to the programme, scholarship or free resource that fits their situation. A guidance counsellor also offers a thirty-minute individual meeting, by appointment, to build a realistic training pathway.

Trainees' feedback is valuable: each session gives rise to a questionnaire, and the most useful suggestions are examined each quarter by the teaching committee. Do not hesitate to write to report a difficulty, propose a subject or tell us what the training has changed in your practice.